Balancing Compliance and Choice while Increasing Visibility & Flexibility for a Better Travel Experience

Speakers: 

Curt McKee - Senior Solutions Consultant, Concur Travel

Tim Arnold - Director of Technology Solutions, Travel and Transport

Katie Ashbaugh - Sales Manager, United Airlines

Corporate travel programs – driven by duty-of-care requirements, a desire for more visibility and the need to offer a better user experience for travelers – are evolving their requirements for full transaction capture irrespective of the booking source. According to a recent PhoCusWright study, the hotel portion of managed corporate travel programs typically have the lowest rates of compliance, with over 40% of travelers not always in compliance with their company’s booking channel policy. Car rentals are another area in which business travelers often book outside of the corporate booking tool. 

In many cases, employees are booking directly with suppliers for good reason: many travelers believe that they can save the company money and/or feel it’s more convenient and cost effective to book directly with the supplier. Leveraging the power of the Concur T&E Cloud, organizations embracing an “open” model can take the next step in managed travel and offer travelers greater freedom, flexibility and cost savings while still maintaining control and visibility into travel spend.

Companies can now bring the advantages of a “managed” program to virtually any booking, no matter where it occurs and bring all travel transaction data back into Concur via Concur’s T&E Cloud-powered suppliers. The result is an integrated travel and expense process that takes managed travel to the next level – even if the travel isn’t booked from within Concur Travel. Regardless of whether a company’s program is managed, unmanaged, or a combination, Concur continues to innovate on behalf of the entire eco-system, delivering an integrated travel and expense process for individuals and companies of all sizes.